Effective Date: April 7, 2026

Welcome to Musafir Resort (accessible at http://musafirresort.in), a hospitality brand and subsidiary of Manchala Mushafir Private Limited. We are committed to protecting your privacy and ensuring transparency in how your personal information is collected, used, and safeguarded.


1. Who We Are

Musafir Resort is a premium hospitality service provider offering comfortable stays and curated travel experiences. We aim to provide high-quality accommodation and personalised services, especially for travellers visiting spiritual and scenic destinations like Kedarnath.

Website: http://musafirresort.in


2. Information We Collect

We may collect the following types of personal and non-personal information:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Booking and billing details
  • Any information submitted via forms

b. Non-Personal Information

  • IP address
  • Browser type and version
  • Device details
  • Pages visited and interaction data

3. Comments

When visitors leave comments on our site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.

An anonymised string (hash) generated from your email address may be provided to the Gravatar service. You can review their privacy policy here: https://automattic.com/privacy/

Once approved, your profile picture may be visible publicly alongside your comment.


4. Media Uploads

If you upload images to our website, please avoid uploading images with embedded location data (EXIF GPS), as other users may download and extract this information.


5. Cookies Policy

We use cookies to enhance your browsing experience.

  • Comment Cookies: Save your details for future convenience (1 year)
  • Login Cookies: Store login and session information
  • Temporary Cookies: Check browser compatibility
  • Editor Cookies: Store post-related data temporarily

You may disable cookies via your browser settings.


6. Embedded Content from Other Websites

Our website may include embedded content such as videos, images, or articles. These behave as if you visited the third-party website directly.

Such websites may:

  • Collect your data
  • Use cookies
  • Track your interaction

We recommend reviewing their privacy policies.


7. How We Use Your Information

We use your information to:

  • Process bookings and reservations
  • Improve website functionality and services
  • Communicate with users (confirmations, updates, support)
  • Prevent fraud and enhance security
  • Comply with legal requirements

8. Data Sharing

We do not sell or rent your personal data. However, we may share information with:

  • Trusted third-party service providers (payment gateways, booking systems)
  • Legal authorities, when required by law
  • Spam detection services

If you request a password reset, your IP address may be included in the email.


9. Data Retention

  • Comments and metadata are stored indefinitely
  • User profile data is stored until deletion is requested
  • Booking data may be retained for legal and accounting purposes

10. Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Request a copy/export of your data
  • Withdraw consent where applicable

To exercise these rights, contact us using the details below.


11. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, misuse, or disclosure.


12. Where Your Data Is Sent

Visitor comments may be checked through automated spam detection services.


13. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.


14. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.


15. GDPR Compliance (For European Users)

If you are accessing our website from the European Economic Area (EEA), your data is processed in accordance with the General Data Protection Regulation (GDPR).

Your rights include:

  • Right to Access
  • Right to Rectification
  • Right to Erasure
  • Right to Restrict Processing
  • Right to Data Portability
  • Right to Object

We process data based on:

  • Your consent
  • Contractual necessity (e.g., bookings)
  • Legal obligations
  • Legitimate business interests

16. Compliance with Indian Laws (IT Act, 2000)

We comply with the Information Technology Act, 2000 and the Information Technology Rules, 2011.

a. Sensitive Data

We may collect:

  • Payment details
  • Identity verification data (if required)

This data is:

  • Collected lawfully
  • Used only for service purposes
  • Secured using reasonable safeguards

b. Security Practices

We implement:

  • Secure systems and access control
  • Data protection protocols
  • Monitoring against unauthorised access

c. Grievance Officer

Grievance Officer: Support Team
Email: resortmusafir@gmail.com
Phone: 9311052232
Response Time: Within 30 days


17. Consent

By using our website, you consent to this Privacy Policy and agree to its terms in compliance with applicable laws.


18. Contact Us

If you have any questions regarding this Privacy Policy:

Musafir Resort
(Subsidiary of Manchala Mushafir Private Limited)
🌐 Website: http://musafirresort.in
📧 Email: resortmusafir@gmail.com
📞 Phone: 9311052232